Corporate Profile

Focus

KOAN-IT drives alignment of IT and Business through progressive IT Service Management. Using our domain experts, industry-proven practices and best-of-breed software, we ensure clients improve the value IT delivers to the business.

Solutions Depth

KOAN-IT offers complete solutions to address your IT service initiatives from creating a vision, to charting your course with specific value-added enhancement programs and necessary best-practice training.

With targets in sight, KOAN-IT assists at a tactical level to effect business transformation and enhance ITs delivery capability. Typical services include requirements definition, business case development, process and tool analysis and development services.

KOAN-IT improves procedures and implements selected technology to automate tasks and measure results in your IT operations environment.

Experience

KOAN-IT employees are public and private sectors experienced, hold secret security clearances, are ITIL certified and trained in all essential methodologies, tools and technologies.

Our projects have ranged from the straightforward provision of technical resources to assist customers on a day-to-day basis, to the delivery of complete Business Service Management solutions encompassing multiple person years of effort for both private and public sector clients.

Proven Approaches

KOAN-IT helps drive improvements to IT services by delivering proven approaches, tools and expertise that lead to optimal IT processes, cost control and manageability.

Solutions are delivered at both the management and technical levels drawing on proven best practices including ITIL and Six Sigma ensuring comprehensive and quality results that support our guarantee of client satisfaction.

IT Service Management Definition "A discipline that encompasses co-operative and inter-related processes such as help desks, change, availability, capacity and problem management aimed at ensuring the quality of IT Service Delivery." "Concerned with delivering and supporting IT services appropriate to business requirements!" Testimonials "We were looking for a solution that would address immediate needs for consistent infrastructure monitoring and would serve to improve change, incident and problem management processes. As well, we wanted to establish a foundation that would allow us to increase the business visibility of IT operations within the organization. What KOAN-IT and BMC delivered moved us significantly forward towards our Enterprise Management Services objectives." Richard Harten Director Systems Operations Atlantic Lottery Corporation Read more