Resources

Read more about how KOAN-IT can address your strategic IT service initiatives.

Check this space often for new material that can help you gain a better understanding of KOAN-IT, and the difference our offerings can make in your bottom line.

 

White Papers

Process Improvement Methodology - For each client, KOAN-IT will deliver the optimal solution. While each project is unique, there are some common approaches that can be leveraged to guarantee success. One such approach for service, operations and process improvements used by KOAN-IT is DMAIC.

The Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology can be thought of as a roadmap for problem solving and improvement. DMAIC refers to a data-driven quality strategy for improving services, operations and processes, and is an integral part of a company's Quality Initiative. The model is powerful because it focuses on fixing the problems and not on affixing blame. It focuses on the process instead of people.

Download White Paper (292 KB, PDF)

 

Links

BMC: Business Service Management

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