Partners Overview

Through their industry expertise and specialized knowledge, KOAN-ITs partners extend their offering, helping KOAN-IT clients maximize their technology investments.

KOAN-IT is proud to partner with these companies.

 

BMC Software

BMC Software produces and supplies software to monitor and manage business services, along with the technology infrastructure supporting them — applications, data, systems and networks — simultaneously. This is called Business Service Management (BSM). And it gives IT organizations the power to optimize performance, alert the appropriate parties as needed, and evolve the entire management solution for continuous improvement.

KOAN-IT uses tools from BMC to assist with delivering scalable, reliable and maintainable IT infrastructures on client projects.

 

BMC Remedy

BMC Remedy is the organization unit within BMC that produces an out-of-the box best-practice service management application that can be adapted to unique environments.

KOAN-IT delivers efficient and effective IT support services by combining best-practice processes and expert implementation and customization services with BMC Remedy applications.

BMC Remedy IT Service Management applications have an optimum combination of functionality and flexibility, these applications include time-proven out-of-the-box best practices and workflow guidelines, as defined by the IT Infrastructure Library (ITIL®) Service Support Processes. This advanced set of applications also automates many support tasks to boost productivity, meet rapidly changing business needs, and monitor and manage the business processes involved in the delivery of IT services. With BMC Remedy customers can exploit the full potential of the integrated BSM solution from BSM

 

RightAnswers

RightAnswers is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, the RightAnswers' Knowledge-Pak brand continues to set the standard for technical support knowledge bases.

KOAN-IT delivers efficient and effective IT support services by combining measurable improvement to support responsiveness with the content of RightAnswers' Knowledge-Paks.

RightAnswers provides an integrated solution to any popular help desk with hundreds of thousands of solutions to more than 150 off-the-shelf applications. This tool reduces Call Escalation Rates, Improves First Call Resolution Rates, Shortens Call Times and increases satisfaction for both support analysts and end-users. The ROI for the product is easily calculated with returns occurring in as early as six (6) months from the products first use.

Partner Links

Read more about KOAN-IT partners and their offerings. BMC Software Remedy Right Answers