Business and IT Alignment / Effective Operational Practices

KOAN-IT delivers a full range of management and technical consulting services to help clients develop and execute concrete plans that align IT with business priorities.

A range of expert management advice from strategic IT planning, to IT and risk assessments, to program execution is provided. KOAN-IT empowers management to be responsive to changes in the business climate and to maximize the ROI from their IT initiatives. KOAN-IT's specialties include: process assessment and design, requirements definition, tool and technology assessments, service level and portfolio management.

KOAN-IT uses the Information Technology Infrastructure Library (ITIL®) best-practice approach to assess and deliver incident, problem, change, configuration and release management solutions. The Six Sigma approach is used for detailed process definition, evaluation and measurement, analysis, improvement and control to ensure a process is optimized and measurable.

From a technical consulting perspective KOAN-IT offers resources on a per diem or fixed price basis to develop and implement technical infrastructure solutions to enable high performance, highly available IT-operations as part of our clients team. Practice areas include services to design, install and operate production environments, as well as the implementation of tools to monitor, maintain and manage.

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