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Solutions Overview
KOAN-ITs Manage to ValueTM Service Improvement Methodology and supporting off-the-shelf tools and frameworks allow our customers to take a structured approach to service improvement through the effective application of our consulting, integration and training services. The Manage to Value approach is based on an examination of value, through a series of steps that are repeated over time. Such repetition is needed as any proactive form of service improvement must be based on a continuous review as to what works and what does not. It also supports KOAN-ITs belief that any form of IT service improvement is more of a journey than an absolute destination. That journey will necessarily involve a series of changes and improvements timed with the ability of an organization to adapt and consume improvements. Please click on the associated links below to drill down and see the important aspects of each of the steps in the model, as well as KOAN-ITs supporting tools and frameworks.
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Manage to ValueTM Service Improvement Methodology Baseline and OptionsBuild a quantifiable picture of where you are in relation to where you want to be. PlanEstablish / define business needs, investment criteria, relationship with the business. Design / Build / TestTake the baseline and business needs and construct a path forward. This includes both technology and process based improvements. Measure / ImproveSupport service improvement with appropriate measurement, analysis and decision making. Baseline and OptionsBuild a quantifiable picture of where you are in relation to where you want to be. KOAN-IT Tools / Frameworks
Key Considerations
close PlanEstablish / define business needs, investment criteria, relationship with the business. KOAN-IT Tools / Frameworks
Key Considerations
close Design / Build / TestTake the baseline and business needs and construct a path forward. This includes both technology and process based improvements. KOAN-IT Tools / Frameworks
Key Considerations
close Measure / ImproveSupport service improvement with appropriate measurement, analysis and decision making. KOAN-IT Tools / Frameworks
Key Considerations
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To exploit the full potential of IT within an organization it is absolutely critical to ensure that IT understands what is valuable to the organization and how that value changes over time. Equally critical, is the ability of IT to define where it is in relation to supporting that value and then plan and implement process and technology improvements that allow IT to deliver services that are aligned with what is valuable for its customers. Given that the perception of value is subject to change and personal interpretation it is also important for IT to communicate the value that it is delivering through effective measurement and reporting and take steps to improve when the required level of service is not being met.
