ITSM and ITIL Fundamentals

Solutions - Service Support The objectives of the KOAN-IT ITSM and ITIL Fundamentals course are to:

Provide a comprehensive overview of ITSM processes, including goals, key terms, metrics and considerations;
Inform participants on how to approach an ITSM implementation within your organization including implementation considerations and pitfalls;
Provide a forum for participants to discuss the applicability ITSM and ITIL in your organization; and
Prepare participants to pass the ITIL Foundation exam.

The course is built on the premise that, in order to be successful, training must be more than academic. Throughout the course, real life examples and case studies are used to re-enforce the material, helping participants see the value of ITSM and understand how it can be applied.

For further information consult the ITSM and ITIL Fundamentals Datasheet.


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