ITIL and ITSM - A Practical Introduction
| The objectives of this seminar are to raise awareness of ITSM and ITIL, the associated concepts and their potential, as well as establish a common understanding as to how they can be successfully applied. The seminar is designed to help initiate service management improvements within an organization. It provides an excellent starting-point to align management and staff towards best-practice based ITSM improvement initiatives. |
For further information consult the
ITSM and ITIL Introduction Datasheet.
