Join KOAN-IT Corp. and BMC Software for the Remedy User Group in Montreal!

Join KOAN-IT Corp. and BMC Software on Thursday October 13th for the Montreal KOAN-IT BMC Remedy User Group. The Montreal KOAN-IT BMC RUG will be an excellent opportunity to learn about BMC’s Business Service Management (BSM) and the corresponding benefits for BMC Remedy Service Management users. The session will address how BMC customers can enhance related processes such as incident, problem and change management through BSM based BMC Atrium Configuration Management Database (CMDB) and associated discovery tools.

Mark this event in your calendar – the agenda promises to be informative and entertaining with a strong focus on delivering essential information that can benefit BMC customers in the immediate and near-term. The future product features and technology plans for the BMC Remedy Service Management product set will be covered and a number of interesting value-added BMC Remedy Service Management products will also be introduced. There will be plenty of time allocated for Q&A and a chance to share experiences with other BMC users.

RUG Details

Date: Thursday October 13th, 2005
Time: 9:30 - 4:00 PM – (Lunch will be provided)
Location: Hilton Bonaventure, 900 de La Gauchetiere W.
Agenda:

• Business Service Management – Introduction and Case Study
• BMC Remedy Service Management and the BMC Atrium Configuration Management Database (CMDB) – How to benefit
• Discovery Solutions and BMC Remedy Service Management
• Break – Lunch and networking with fellow BMC users and the KOAN-IT / BMC team
• BMC Remedy Service Management Roadmap – The next 12 months
• Getting the Most from Remedy Reporting - Pureshare
• Remedy Knowledge Management – KMXperts and RightAnswers

For more information contact André Lavigne @ 514-573-5608 or andre.lavigne@koan-it.com