Change begins with understanding

To get started with any ITIL initiative an organization needs to share a common understanding. To that end, KOAN-IT delivers in-house introductory and foundation level training in Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL®) that removes the mystery and demonstrates how an organization can take advantage of this significant body of knowledge. Our training and awareness programs are highly customizable, delivered by seasoned consultants who provide first-hand ITSM implementation experience.

ITSM is the discipline that covers all aspects related to the management of IT services. Its goal is to optimize the value IT brings to the business by providing the highest level of service through the optimal use of budgetary, technological and human resources. ITIL is a framework of industry best practices for ITSM. ITSM and ITIL provide consistent concepts, models, terminology and best practices to help organizations build and deliver superior IT services.

Training Courses

ITIL and ITSM - A Practical Introduction

ITSM and ITIL Fundamentals

Links

About ITIL About Six Sigma

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